How to Order
Unsure about how to go ahead with ordering our products?
We’ve detailed each step below for your convenience
Search for the product you want either by:
Word search the product that you are looking for.
Species and then select the Category.
Select the product, click on the add to cart icon and your product will be put into the shopping basket.
To continue shopping, repeat the process.
After completing your shopping, select the tab “My Cart” – this will take you to the page where you complete your personal details.
South African customers have a 1) Door to door courier delivery service using Skynet Couriers 2) SA Post Office airmail 3) Self collection
For international customers, International Airmail is the only option.
You can pay online using your Mastercard or Visa credit card. Please note that this is a 3-D Secure Safeshop System, driven by Pay-U, with an SSL security certificate. This facility ensures a quick efficient and secure payment for goods and delivery.
You will receive by email a confirmation of your order. If by some chance you do not receive confirmation, please notify email@example.com.
Alternatively you can pay by EFT directly into the bank account and email firstname.lastname@example.org the proof of payment.
Bank details are: ABSA bank, Account number 4051779921 using your name or order number as reference.
Email your order to email@example.com
Please ensure that your delivery address and contact details are on the order as well as your shopping list.
Note: you can copy and paste the order from the website to email. Payment can be made by EFT, direct deposit, and fax or email confirmation of payment.
The online payment system is a 3-D Secure Safeshop system driven by Pay-U. We also have an SSL security certificate. All your details are safe and secure. Please note that we do not have access to your card details.
All prices are quoted in South African Rands. Two prices are shown on the website, exclusive and inclusive of VAT .
Postage costs are calculated at the ordering placement stage, based on country and weight of the parcel to be delivered.
VAT is not applicable on orders outside of South Africa. There is a currency converter available on each product which you can use to calculate the approximate cost of your product. Please note that the costs of the purchase will be charged at the conversion rate of the day and this amount will be reflected on your credit card statement.
1) Vet Products Online uses The Courier Guy for their Door to Door Courier service. For main centres this is an overnight service during the week, excluding public holidays and weekends, while outlying areas is approximately 3 days. Using The Courier Guy website www.thecourierguy.co.za you are able to track your parcel. If you prefer to use your own courier, please contact Vet Products Online office to make arrangements.
2)Airmail – this is the normal SA postal delivery service and is facilitated by use of a tracking number. This delivery takes about a week to ten days.
3)Self Collection at our offices in Mooi River.
Airmail is the only option for international customers. Depending on the country, delivery times vary and will take between one and three weeks, sometimes longer. Tracking numbers are used for all parcels.
Insurance is not automatically included in delivery costs. Please contact firstname.lastname@example.org for insurance options.
Registration is not necessary to shop online, but does facilitate a quick re-ordering system.
Do we still have the shortlist option to facilitate regular shopping? Registration is there for your convenience and automatically creates a shortlist to facilitate future shopping. By logging in, you are able to view your recent and regular shopping products. This shortlist will speed up your shopping experience as a list of your favorite items will be displayed as well as the latest prices for each of the products listed. Shoppers can alter the list by adding products or amending the tick box and recalculating the order.
You will receive registration confirmation and details of registration by return email. Your privacy is guaranteed at all times and the information you fill in will remain with Vet Products Online only. Our goal is to make your shopping experience as pleasant and easy as possible.