How to Order

Unsure about how to go ahead with ordering our products?
We’ve detailed each step below for your convenience

Search for the product you want either by:

Word search the product that you are looking for.

Species  and then select the Category.  

 Select the product, click on the add to cart icon and your product will be put into the shopping basket.

To continue shopping, repeat the process.

After completing your shopping, select the tab “My Cart” – this will take you to the page where you complete your personal details.

South African customers have a

  1. Door to door courier delivery service using The Courier Guy.
  2. Self collection 

For international customers, International Airmail is the usual option but you do have a choice of International Courier.  This is an expensive option and costs can be calculated on request.

Email your order to thevet@vetproductsonline.co.za

Please ensure that your delivery address and contact details are on the order as well as your shopping list.

Note: you can copy and paste the order from the website to email. Payment can be made by EFT, direct deposit, and fax or email confirmation of payment.  Orders will be processed once proof of payment has been received and cleared.

If payment fails due to the account not existing, insufficient funds, the credit card number of other information being incorrect etc the purchase will not be successful.

The above is dependent on the product being available.

For EFT orders, if we do not receive the proof of payment with 72 hours, we will cancel the order on your behalf.   If you have any issues with payment, please contact us by phone 033 263 1608 or email thevet@vetproductsonline.co.za.

Orders placed after hours, on weekends or public holidays, will be processed the following business day.

Termination of Suspected Fraudulent Orders:

  • Vet Products online (Pty) Ltd reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent.  This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.
  • On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank.  Vet Products Online (Pty) Ltd may cancel any order where the necessary documentation is not provided in a timely manner (usually withing 24 hours).
  • In the even of a fraudulent purchase being placed with Vet Products Online (Pty) Ltd, cardholders will be advised to initiate a chargeback via their bank in order to be refunded.  Vet Products Online (Pty) Ltd does not process refunds for orders suspected of fraud.

All products sold on our website are for animal use only.

  1. Vet Products Online uses  The Courier Guy for their Door to Door Courier service. For main centres this is an overnight service during the week, excluding public holidays and weekends,  while outlying areas is approximately 3 days.  Using The Courier Guy website www.thecourierguy.co.za you are able to track your parcel.  If you prefer to use your own courier, please contact Vet Products Online office to make arrangements.
  2. Self Collection at our offices in Mooi River

Airmail is one option for international customers.  Depending on the country, delivery times vary and will take between one and three weeks, sometimes longer. Tracking numbers are used for all parcels. The second option is to use an international courier service.  This is costly and can be calculated specifically for your order.

Insurance is not automatically included in delivery costs. Please contact thevet@vetproductsonline.co.za for insurance options.

Registration is not necessary to shop online, but does facilitate a quick re-ordering system.

Do we still have the shortlist option to facilitate regular shopping? Registration is there for your convenience and automatically creates a shortlist to facilitate future shopping. By logging in, you are able to view your recent and regular shopping products. This shortlist will speed up your shopping experience as a list of your favorite items will be displayed as well as the latest prices for each of the products listed. Shoppers can alter the list by adding products or amending the tick box and recalculating the order.

You will receive registration confirmation and details of registration by return email. Your privacy is guaranteed at all times and the information you fill in will remain with Vet Products Online only. Our goal is to make your shopping experience as pleasant and easy as possible.