Terms and Conditions
Vet Products Online (Pty) Ltd
Last updated: 22 October 2026
Welcome to Vet Products Online. These Terms and Conditions explain how purchases through our website are handled.
By placing an order, customers agree to these terms, subject to their rights under applicable South African law.
1. About Vet Products Online
Vet Products Online (Pty) Ltd is a South African online animal-health retailer supplying products for pets, horses and livestock.
Our website is open to the general public and animal health professionals. We are not a veterinary practice and do not provide veterinary consultations, diagnoses or prescriptions.
Our physical address and full business details are available on our Contact Information page.
2. Who can place an order?
Customers must be 18 years or older to place an order through our website.
Customers are responsible for providing accurate contact, billing and delivery information.
The sale of individual products remains subject to any applicable legal restrictions.
3. Products and product information
We aim to provide accurate and up-to-date product information. However, product descriptions, images, prices, promotions and availability may occasionally contain errors, inaccuracies or omissions.
We may correct errors and update website information. If an error affects an order already placed, we will contact the customer to explain the available options and resolve the matter in accordance with applicable consumer legislation.
Product Use and Veterinary Advice
Customers should always read and follow the product’s registered label, package insert and manufacturer’s instructions, particularly regarding indications, dosage, contraindications and safety precautions.
Information provided on our website is for general product guidance and does not replace professional veterinary advice.
4. Prices, orders and payments
Prices
All prices are displayed in South African rand (ZAR) and include VAT where applicable.
Prices and availability may change before an order is accepted.
Orders and Payments
Customers can review their basket, delivery information and payment details before placing an order.
Orders are subject to payment confirmation, stock availability and acceptance by Vet Products Online.
Available payment methods and applicable delivery charges are displayed at checkout.
If an ordered product becomes unavailable, we will contact the customer to discuss the available options, including a refund where applicable.
5. Delivery
Vet Products Online delivers within South Africa using third-party courier services. International shipping is not currently available through our website.
Delivery charges and applicable free-delivery offers are displayed on our website and confirmed during checkout. These offers may change from time to time.
Delivery Timeframes
Delivery timeframes are estimates and not guaranteed delivery dates. Actual delivery times depend on the destination, courier service, stock availability and other operational factors.
Customers requiring delivery by a specific date should contact us before placing an order to confirm whether this is possible.
Temperature-Controlled Products
Certain products, including vaccines, require temperature-controlled delivery and may be subject to specific dispatch days or delivery arrangements.
Delivery Problems
If an order is lost, damaged, delayed or delivered incorrectly, please contact us so that we can investigate and assist.
These arrangements do not affect customers’ rights under applicable consumer legislation.
6. Returns, refunds and cancellations
Returns, refunds and cancellations are handled in accordance with our Returns and Refund Policy and applicable South African law.
Please refer to that policy for information about change-of-mind returns, Special Buy products, temperature-sensitive products, incorrect or defective goods and refunds.
7. Privacy and personal information
We collect and use personal information to process orders, arrange deliveries, provide customer support and operate our business.
Please refer to our Privacy Policy for further information.
8. Questions or complaints
If customers have questions or concerns about an order, product or delivery, we encourage them to contact us so that we can investigate and assist.
Our contact details are available on our Contact Information page.
9. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The latest version will be available on our website. Changes will not retrospectively remove rights arising under orders already concluded.
Governing Law
These Terms and Conditions are governed by South African law, subject to applicable consumer protection legislation.
Nothing in these Terms and Conditions limits or excludes statutory consumer rights.